We are working on adding texting features to the product and we are getting ready to roll out some initial updates this week.
In the next update, look for these new texting features:
1. Text Message Template Library – Build text templates for text messages you send out on a regular basis, and use those templates when you build your workflows.
2. Mail Merge Fields in Text Messages – Now you can personalize your texts using Mail Merged fields.
3. Up to 500 Character Messages – The character limit in texts has been increased from 160 to 500 characters.
These are just some initial updates. We are also working on these new features and hope to bring them to you soon:
4. Enhanced text phone number opt-in capabilities.
5. Text blasting from ClientTouch.
6. Incoming keyword recognition that automatically trigger workflows.
Please be reminded that you must have VoiceTouch activated for each of your clients who want to incorporate Text Messaging into their marketing efforts. VoiceTouch is $10 per phone number, plus you will need a Twilio account for phone and text credits.
We’ve updated the way we process Email Blasts. All of the processing is now done behind the scenes. Blasts are now much faster and more reliable. You will especially notice the difference with large blasts.
We have changed the Blast screens. Take a look…
Sending Confirmation Screen There is no longer just a long processing bar. You will now see what is included in the processing and names from the blast will entertain you.
Email Blast Analytics with show Processed We will show a processed section in the Email Blast Analytics Report. This will show the progress of the actual behind the scenes processing. Depending on the size of your blast, the actual processing could continue well after the above screen indicates. You may notice some emails are still being processed while others are being delivered.
Tabs will show notifications with a count of how much information is on that tab. We had this on the To-Do List and the Attachment tab but many of you wanted it on more of the tabs. Now it is there for you!
Some important notes about these notifications:
Custom Tabs will not have notifications
Email History will not have a notification
The Referrals tab counts being referred and your referrals for a total number
Appointments counts future appointments, not past appointments
Autoresponders and Workflows show active in process plans, not completed plans.
Also, when there is a past due To-Do on the To-Do List tab, the notification will be red.
Today we have a few new updates for your system. Check these out…
Action Sets are Called Workflows We’ve found we were referring to Action Sets as Workflows more than Action Sets. We’ve officially changed the name in our system from Action Sets to Workflows. We will be using the term Workflow going forward. If you would like to update your system to call them Workflows, just email me.
3 Workflow Trigger Updates:
Pass Team ID Based on great feedback from Workflow Trigger users, we’ve added the ability to pass through the teammemberid. This will do two important things for you:
Allow you to Add Contacts directly to Team User’s databases (Power Users and Independent Users).
Allow you to trigger the Workflow from a Team Member.
Use one name field If your lead source uses one name field, you can use the fullname field to add the information to your system. We will split the name at the first space and add it as first name and last name.
Email is no longer required The Email field is no longer required in a trigger. If you want to check for duplicates, you will need to use the email field, but if your lead source does not contain an email, you can still use a Workflow Trigger. Having one of these 3 fields is required: email, fullname or firstname.
2 Workflow Notification Updates:
Use the Mail Merge Email in your Email Notification When creating an Email Notification in your Workflow, you can now use the mail merge code %%mm.email%% for the email to send the notification. Using this code will pull in the users email from the Mail Merge Profile. This does two things for you:
Allows you to create a Workflow in your Default Account with a built-in notification that will work without being updated to the user’s email.
Allows you to use with Teams and send the Notification to the Team Member that owns the Contact (Power Users and Independent Users will get the notifications when the Workflow is run from their contacts).
Email Notifications Include Contact Details We’ve added some contact details directly to the Email Notification. You will now see the name, phone, email and source directly in the email without having to click on the notification. You will still be able to click to see the contact.
We have changed all of our support tools to start using HelpScout. You will notice our chat looks a little different and our Knowledge Base is a little different. We’re still here to help and now we have more tools available for that.
Ooooh – I think you are REALLY going to like this one!
We just built a new feature called “Workflow Triggers”.
In the olden days (yesterday) if you wanted to add contacts to the database from an outside source and then start a workflow, there were several steps involved. Plus you needed a certain level of technical expertise to do it right. See figure 1:
You also had to share the keys to the kingdom (API Keys) with your developer. And as you know, sharing API keys with the outside world is not a great idea…unless you absolutely have to.
Enter WorkFlow Triggers: Now you can accomplish the same thing in one simple step and without technical help. It’s so easy, even I can do it!
When you go into a Workflow, you will see the new Workflow Triggers link here:
Enabling the Trigger for this Workflow will give you this screen:
A unique URL will be generated that you will use to tell your outside lead source how to handle that contact.
Here are some of the Workflow Trigger benefits:
One API call for you or your programmer. (No need to research and learn our full API)
Built in documentation for your programmer. (Instructions included at same URL)
All business logic/rules are defined in the User Interface. Programmer is not needed to change the triggered Workflow.
Much faster development time.
Programmer does not need full API Keys.
Easy to have new Workflows defined for each new type of lead source.
Easy to update duplicate contact rules.
Easy to remove this trigger or update the URL.
We need a few partners to try this out and give us feedback, and then we will roll it out to everyone.
Please reach out to Support if you want to be an early adopter. And let us know if you think you will use this new functionality.
Copy Saved Searches from Default Accounts When you create a Saved Search in the Default Account, that search will now copy into the new accounts you create. You no longer have to recreate this search manually.
Copy Contact Counter Widget from Default Accounts The Contact Counter Widget relies on Saved Searches to create the counts it displays. Now that you can copy Saved Searches from the Default Account, we have made it so you can copy the Contact Counter Widgets to the new account Dashboards too.
New Columns added to Category 2 and Source in Settings When you are in Settings, and you click on Category 2 or Source, you will now see a count of the contacts in each of the library values. This will be good to know before you edit or delete a library value.
Hide ClientTouch and/or Reports We’ve made it so that you can hide ClientTouch or Reports if your users will not be using these features.
We have given you the ability to add one time Email Credits (Purchased Email Credits) or to adjust the monthly amount of Free Email Credits for just one account at a time. From your Admin Panel, click the Account Name and you will see the option to edit the Email Credits.
Purchased Email Credits stay on the account until they are used and only get used once the monthly allotted credits are used. To change the monthly Free Email Credits, for everyone, email support and we can update your account configurations.
When you click to Add Email Template, you see a page of the existing templates. If you wanted to use the old “Classic” Editor, you had to scroll past all of the templates and click the link at the bottom of the page. We’ve made this easier.
The new text at the top of the page will be: Start by Selecting a Sample Below or Advanced Editor (Blank) or Basic Editor (Blank).
We’ve renamed the Classic Editor to the Basic Editor (it is not going anywhere) and we’ve made it a button choice a the top of the page. The option still exists at the bottom of the page too for those that like to scroll.
Sort the To-Do List Click the column headers to sort the main To-Do List by that column. Use this to group like To-Do’s, group To-Do’s by Contact, group To-Do’s by Priority or Due Date and more. Your users are going to find this super helpful!
Autoresponder Completion Assistant Can Trigger an Action Set We’ve add the option of triggering an Action Set (Workflow) with the Completion Assistant. This lets you trigger even more options than before.
Choose How Many Contacts to View In your Contact List, you can now choose if you want to view 20, 40, 60, 80 or 100 Contacts at a time. This is helpful for people that would rather scroll on one page than click to view page by page.
Birthday and Anniversary Report Includes the Phone Number We’ve added the phone number to the Birthday and Anniversary Report. You can now use that Report to reach out and call your contacts for their special day.
Search Your Team Databases for Duplicates The Duplicate Contact Report now offers a report of duplicate contacts within multiple databases. The Account Owner and/or Account Administrators will now be able to pull up this report to search within All Databases for duplicates.
Trigger an Action Set with Text-to-Join Instead of just triggering an Autoresponder, your Text-to-Join now offers the option of triggering an Action Set (Workflow).